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Definitions

Non-Activated Program Elements has the meaning stated in the End User License Agreement.

Skylore has the meaning stated in the End User License Agreement.

Returns and Refunds

Please note that we are selling digital products which are not eligible for returns and refunds, as they are downloadable and licensed. As a customer you are responsible for understanding this upon purchasing any Non-Activated Program Elements in Skylore.

Due to some third-party issues, for example any technical issues on a payment provider’s side, you might not receive purchased Non-Activated Program Elements from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our customer support at [email protected]. You need to have the proof of purchase of these Non-Activated Program Elements.

Breach

In case of breaching this Refund Policy by initiating a refund by you, we have the right to withdraw the Non-Activated Program Elements you want to get refund for from your game account. In case you don’t have these Non-Activated Program Elements on the account, we have the right to block all connected accounts until it gains the claimed Non-Activated Program Elements.

Please note that breaching of this Refund Policy may be considered as fraudulent activity.

Contact Us

If you have any questions, contact our customer support at [email protected].